Louisa Brown Holistic Therapies terms & conditions


  • Min age requirement for a massage at Louisa Brown Holistic therapies is 18 years 


BOOKING PROCEDURE
  • Once a booking has been requested you will receive an email confirmation. 
  • YOUR BOOKING IS NOT CONFIRMED UNLESS YOU RECEIVE AN EMAIL - PLEASE CHECK YOU HAVE RECEIVED THIS
  • The confirmation email will confirm your appointment time, this will include full details or where to find us and full details of the cancellation policy.
  • No refund is given if your appointment is canceled within 48 hours or in the case of a no show. 

RIGHT TO REFUSE OR TERMINATE SERVICE
We reserve the right to refuse or terminate services at any time.  You may be liable for payment of the terminated session.  In the case of a pre paid session or a gift voucher, it may be considered used if any of the following apply.

Reasons may include (but are not limited to):
  • Medical conditions or illnesses that can affect therapist's health eg. Cold, cough, flu etc. Please check -CONTRAINDICATIONS
  • Being under the influence of pain killers (otc/prescription), alcohol, or other drugs or intoxicants (massage may not be safe if you cannot gauge pain)
  • Poor  hygiene   - Please be relatively clean (bathed within the past 24 hours)
  • Comments or actions of a sexual nature- even if you are "just joking" 
  • Being rude or disrespectful

CONTRAINDICATIONS
Please declare any medical conditions at the time of booking. A contraindication is a situation when massage should not be performed. For example, fever, contagious diseases such as cold or flu, recent operations, under the influence of drugs or alcohol, skin diseases or diarrhoea. If you are suffering from any medical condition please advise at time of booking or contact Louise to discuss. If  medical condition is not declared and is contraindicated the massage may be refused. 

LATE ARRIVALS
Appointment times have been arranged specifically for you.

  •  If you arrive late your massage will be shortened in order to accommodate others whose appointment follow yours.
  • Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment  Regardless of the length of the treatment actually given, you will be responsible for payment for the “full” session. 
  • If you know that you are not going to make the session and don't want to be charged for it then please see "CANCELLATION" point. 
  • (Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time)

TERMS AND CONDITIONS FOR STANDING ORDER (MONTHLY MASSAGE/STANDING ORDER PROGRAMME) CLIENTS

  • I reserve the mutually agreed appointment time especially for you. If you have to re- schedule for any session, please let me know as soon as possible so that I can give this time to someone else 
  • Please give 48 hours notice for change or cancellation of appointment date. No refunds will be given, if your appointment is cancelled within 48 hours of your appointment. Your appointment is lost if cancelled within 48hours.
  • Any appointments not taken in the calendar month will not be rolled over to the following month and will be lost. Please make arrangements to allocate your appointments each month.
  • Where no notice is given and you miss your appointment, the appointment is then lost.
  • If I need to cancel any appointments with less then 24 hours notice I will re-schedule your missed appointment and offer one extra 1 hour’s session free of charge... Fair's, Fair!
  • Standing order minimum is 6 months, after this time appointments may be stopped. If the standing order is cancelled before the 6 month period has finished, the balance of the outstanding 6 months payments is required to be paid.
  • Minimum is one treatment per month.
  • Treatments is not transferable to another person
  • One months notice is required if you wish to cancel your payments

CANCELLATION
  • Cancellations can be notified during the following times: Monday-Sunday 9am-9pm.
  • Louisa Brown Holistic Therapies requires AT LEAST A FULL 48 HOURS' NOTICE if you are unable to attend your treatment for whatever reason eg, illness, accidents or bad weather etc.Any cancellation or non-attendance with less than 48 hours' notice is subject to the FULL COST* of the treatment. 
  • Payment of treatment is required within 7 days from your missed/cancelled treatment.
  • Check that your gift voucher is valid for your new date.
  • Cancellations should be made by text message, phone call, email. 
  • Cancellations will be confirmed and validated via text or email
  • Last minute booking (less than 24h before appointment) -cancellation or non-attendance is subject to the FULL COST *of the treatment.
  • Contraindications-If you do not let us know of any special medical conditions at the time of booking we cannot guarantee that we will be able to fully accommodate you on your visit. Cancellation of treatments is subject to the FULL COST *of the treatment
  • Prepaid treatments (inc. Vouchers and standing order clients) that are cancelled  with less than the required 48 hours notice or non-attended is subject to the FULL COST *of the treatment (vouchers will be deemed unusable) 

TREATMENTS COUNTED AS ATTENDED & CHARGED AUTOMATICALLY
  • If you do not contact Louisa Brown Holistci therapies at all & fail to turn up, you will be charged the FULL COST of the treatment. 
  • Payment of treatment is required within 7 days from your missed/cancelled treatment.
  • (If you do none of the above we will not be able to treat you at Louisa Brown Holistic Therapies)


TREATMENT CANCELLATION BY LOUISA BROWN HOLISTIC THERAPIES 

This very rarely happens! But if we do need to cancel a treatment on the last minute(less than 24h before the appointment) we will inform you as soon as possible and we will give you a discount for your rebooked treatment. 

COMPLAINTS/COMMENTS
  • We take the running of the business very seriously and we want to hear from you if you have any comments, good or bad, or recommendations for improvements. We can only improve if we listen to what our guests actually want!

PAYMENT
  • Payment can be made by cash, card or gift voucher if within date.
  • Please make sure you have your money or voucher with you before arriving for your appointment. If you won't be able to pay for your treatment we cannot accommodate you on your visit. Your treatment will be COUNTED AS ATTENDED & CHARGED AUTOMATICALLY. Cancellation of treatments is subject to the FULL COST *of the treatment
  • Treatment prices are subject to change without notice

DAMAGE, ACCIDENT AND PERSONAL BELONGINGS
  • Any damage to the treatment room or facilities or other accident or injury must be reported immediately. “Immediately” means in this context before you leave the studio at the end of your session. Failure to do so will by necessity invalidate any later claim. The company can accept no liability for accident, injury or misadventure caused by your own actions.
  • We cannot accept responsibility for loss or damage to personal belongings left on the premesis. 
GIFT VOUCHERS

  • Please note the expiry date on your gift voucher, gift voucher will not be extended past the expiry date written on it.
  • Please book in advance and don't leave it until a week before your voucher expires to book your treatment! If we are fully booked and can't get you in before your expiry date your voucher will expire.
PRE PAID PACKAGES
  • Pre paid packages of 4 or 6 monthly session are valid for 4 or 6 months from the date of the first treatment taken from the package
  • No refunds are given on pre paid packages
  • Any sessions unused after 4 or 6 months expiry date from the first treatment will be lost